Apex transport solutions

Volatile patients

It is imperative that we build a sense of trust and mutual respect between the passenger, driver and passenger assistant whilst working with volatile patients.

When supporting and delivering transport services for patients who are vulnerable or who are affected by mental health issues, we promote and cultivate a calm environment, encouraging open and gentle communication and forum.

We focus on prevention and avoidance to help manage any risk of physical confrontation. Our secure patient transport strategy and processes focus on management and intervention techniques to support the passenger, giving staff the skills and confidence to manage escalating behaviour and reach a quick resolve.